Apple’s response to this issue seems to vary from… “you must’ve scratched the disc, we won’t be issuing a replacement” to “Sure, here, take this one” Personally I’ve been told to expect a wait of 2-3 days before the replacement disc is shipped.

Even Apple’s Support Forum presents different takes depending on who you talk to.

http://discussions.apple.com/thread.jspa?messageID=10070502

]]> http://blog.sensestudios.com/2009/08/apples-response-to-faulty-snow-leopard-disks/feed/ 4 http://blog.sensestudios.com/2009/08/snow-leopard-installation-goes-badly/ http://blog.sensestudios.com/2009/08/snow-leopard-installation-goes-badly/#comments Fri, 28 Aug 2009 00:17:19 +0000 Tony http://blog.sensestudios.com/2009/08/snow-leopard-installation-goes-badly/ Being one of the first on the planet (due to timezones) to receive my retail copy of MacOS X 10.6 Snow Leopard DVD I must say things haven’t gone too well so far…

I very carefully inserted the disc and read all the instructions. I’ve tried the default and custom install options. To no avail. It just won’t install. Every time I attempt the upgrade it claims the disc is dirty and that I need to carefully clean the disc and try again. Which is ridiculous because the surface is like a pristine mirror. I can’t boot from the DVD holding C because it refuses to proceed past the initial Apple Logo and the drive keeps seeking. My only conclusion can be that the disc is faulty! I’ve restarted, disabled all virus software and auto-startup programs. It gets to roughly 30 of the 191 packages (according to the log) and then throws the same error. Argh!

“There is a problem reading the Mac OS X Install DVD. Carefully clean the disc and try again.”

I really hope this is just a dud disc and is not indicative of the whole batch. (From what I can read the batch number on the disc is… B09 000119 and was pressed in Singapore)

Anyway it’s disappointing that the process doesn’t work. I was really looking forward to getting into Snow Leopard.

Argh! I'm sick of seeing this window!