“Apple Support is arranging for pickup on Monday and have indicated that my replacement disc will only be shipped 1 to 2 days after receiving the returned item. So that puts Snow Leopard on my MacBook on Thursday at the earliest.”
Apple’s response to this issue seems to vary from… “you must’ve scratched the disc, we won’t be issuing a replacement” to “Sure, here, take this one” Personally I’ve been told to expect a wait of 2-3 days before the replacement disc is shipped.
Even Apple’s Support Forum presents different takes depending on who you talk to.
http://discussions.apple.com/thread.jspa?messageID=10070502
